Shopping Guidelines
Shopping Guidelines
Sizing Details
- Measurements Provided: We specify the maximum size of each item in terms of length (mm), width (mm), thickness (mm), and weight (grams). Please allow for minor discrepancies in size and weight.
- Visualization Tip: For a more accurate sense of the item's size, consider sketching the dimensions on paper to visualize the actual size before making a purchase. Variations in size alone cannot be grounds for claiming the item is not as described.
Pictures
- Jade's Ever-Changing Charm: Jade can appear differently under various lighting conditions. We strive to provide images taken in natural outdoor light and may also include photos under different lighting sources. Due to differences in phone or computer monitors, colors in the images may vary slightly from the actual item. Such variations in color should not be considered as discrepancies in the item description.
Texture
- Embrace Nature’s Signature: Jade is a natural gemstone, and each piece is unique, displaying its own range of textures and features, such as cloudiness, marks, crystals, and color lines. These natural characteristics are part of jade’s charm and contribute to its distinctive beauty. Finding jade that is completely flawless is extremely rare and can be very costly. If you prefer pieces with minimal natural markings, you might consider exploring higher-priced options. We hope you appreciate these natural features as they are integral to jade’s authentic and beautiful character.
Authentication Certificates
Lifetime Money-Back Authenticity Guarantee: In the jade market, you'll find different types of jadeite: Type A, which is natural and untreated; Type B, which is chemically bleached and polymer impregnated; and Type C, which is dyed. At Hidden Jade Pavilion, we proudly offer a lifetime money-back authenticity guarantee for all our pieces. If, through a reputable gemological test (i.e., GIA), a piece you purchased is found not to be Type A jadeite (though this has never happened), we will refund your purchase and cover the cost of the testing.
Certificates
Many of our pieces come with authenticity certificates issued by respected gemological laboratories such as GIA, Mason-Kay, AGL, and others. For items that have not yet been tested, additional processing time may be required for authenticity verification, which could result in a delay in shipping. Rest assured, all items—whether certified at the time of purchase or pending certification—are guaranteed to be natural Type A jadeite.
Certification Requests: If you would like a piece certified by GIA or Mason-Kay, you can request this service at your own expense either during checkout or before your order is shipped. We appreciate your understanding and patience as we prioritize thorough authentication to ensure the quality and authenticity of your purchase.
Future Trading
- Trading Opportunities: If you purchase jade pieces from Hidden Jade Pavilion, you may list your certified pieces for trade on our official website. For more details, visit the HJP Trading Hub tab: https://hiddenjadepavilion.com/pages/hidden-jade-pavilion-trading-hub
At Hidden Jade Pavilion, we celebrate the unique and natural beauty of jade in all its forms. We value your understanding and appreciation of these distinctive qualities.