Shopping Guidelines

🌿 Shopping Guidelines

1. Sizing Details

  • Measurements Provided: Each item’s maximum size is listed in length (mm), width (mm), thickness (mm), and weight (grams). Please allow for minor discrepancies.
  • Visualization Tip: For a better sense of scale, consider sketching the dimensions on paper before purchase. Variations in size alone cannot be grounds for claiming the item is not as described.

2. Pictures

  • Jade’s Ever-Changing Charm: Jade may appear differently under various lighting conditions. We provide photos in natural daylight and may also include images under other light sources.
  • Due to differences in phone and computer monitors, slight variations in color between images and the actual item may occur. Such differences are natural and not considered inaccuracies.

3. Texture

  • Embrace Nature’s Signature: Jade is a natural gemstone, and every piece is unique. Variations such as cloudiness, crystal lines, color streaks, or other natural markings are normal and contribute to jade’s distinctive beauty.
  • Flawless jade is extremely rare and often significantly more costly. If you prefer fewer natural markings, please explore our higher-priced selections.

4. Authenticity Guarantee

All jade pieces from Hidden Jade Pavilion and Little Jade Pavilion are guaranteed natural, untreated, and genuine. Hidden Jade Pavilion items carry a Lifetime Money-Back Authenticity Guarantee, while Little Jade Pavilion items are covered by a 1-Year Money-Back Authenticity Guarantee from the date of purchase. If the Gemological Institute of America (GIA) ever determines otherwise, we will refund the purchase price plus the cost of testing. This guarantee applies to the original purchaser, provided the item remains in its original condition, has not been altered, recut, or reset, and is accompanied by a proof of purchase.

5. Certificates

  • Many pieces come with certificates from respected gemological laboratories, including GIA, Mason-Kay, AGL, YLGI, and WCMGTL, etc..
  • Certificates verify authenticity and may also be requested (for eligible items) at additional time and cost.

6. Collections & Use

  • Hidden Jade Pavilion (HJP): Curated high-end jade, ideal for collectors and connoisseurs.
  • Little Jade Pavilion (LJP): Elegant, authentic jade designed for everyday wear and gifting.
  • Regardless of collection, all pieces are supported by the same standard of authenticity and customer care.

7. Future Trading

The Hidden Jade Pavilion Trading Hub is a service exclusively for our customers who wish to trade jade pieces purchased directly from us. To maintain the integrity of this platform:

  • Only pieces purchased from Hidden Jade Pavilion or Little Jade Pavilion with certificates from our accepted gemological laboratories (e.g., GIA, Mason-Kay, AGL, YLGI, WCMGTL, etc.) are eligible for listing.
  • All items must remain in their original condition and may not have been altered, recut, or reset.
  • Eligibility is subject to review to ensure authenticity, certification, and condition.